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Nothing here can be changed. TraceLog generates the events, which arrive each hour at five past, except overnight. Last event 1 h ago

And on your site?

Start free

On Free you see the last 30 days. With Pro, also each campaign and longer periods.

Demo data

view_product stopped arriving on Saturday, October 10.

checkout_started was still arriving on October 10: not all of this path had stopped.

Arrived again on Oct 16, 2026, 9:51 PM, then stopped arriving again: a newer alert replaced this one. Open the newer alert

Last seen before the stop: Oct 9, 2026, 9:51 PM · Missing days: Oct 10 –⁠ Oct 15, 2026

view_product arrivals

  • Step 1 of 2 · view_product
  • Step 2 of 2 · checkout_started
  • Did not arrive

Step 1 of 2 on the path of the purchase (purchase_completed).Nobody was notified: this is a demonstration project

Purchases (purchase_completed) and their rate are unaffected. The path is incomplete on those days: do not compare periods that include them.

Where to check

Check what changed where view_product is sent. TraceLog had no other customer's site to compare this stop with, so it cannot say whether the fault was TraceLog's.

It is not the first time: view_product also stopped arriving on Monday, September 28.

What to look for on your site

What TraceLog received

Events per day, Sep 27 –⁠ Oct 10, 2026, in the project's time zone, as they stood when the alert fired.

This chart also shows an earlier break in view_product: Sep 28 –⁠ Oct 3, 2026.

See the daily numbers
Events
Dayview_productcheckout_started
Sep 27, 202611013
Sep 28, 2026012
Sep 29, 2026013
Sep 30, 2026013
Oct 1, 2026012
Oct 2, 2026012
Oct 3, 2026012
Oct 4, 202610112
Oct 5, 202610112
Oct 6, 202610312
Oct 7, 202610412
Oct 8, 202611013
Oct 9, 202610212
Oct 10, 2026013

What happened, in order

TraceLog does not know whether one of these caused another.

  1. TraceLog detected this

    Oct 11, 2026, 2:00 AM

  2. The event arrived again

    Oct 16, 2026, 9:51 PM

And on your site?

Start free

On Free you see the last 30 days. With Pro, also each campaign and longer periods.